Case Studies

📱

Telecommunications 8 min read

National Wireless Carrier Saves $4M with Initiative Management App

A major US wireless carrier serving over 100 million customers built a comprehensive initiative management system using Power Apps, Power Automate, Power BI, and Dataverse.

Key Results:

• $4 million in savings
• 97,000 hours saved annually
• 12x improvement in processing efficiency

🎧

Telecommunications 6 min read

Wireless Carrier Empowers 130M Customer Service Operations

A national wireless carrier built a customer service app using Power Apps and Copilot Studio to help representatives serving 130 million customers.

Key Results:

• Serves 130 million customers
• Natural language device lookups
• Faster customer resolution times

🏥

Healthcare 7 min read

Emergency Medicine Provider Automates 20 Million Medical Records

A leading provider of emergency medicine and hospitalist services across 200 practice locations used Power Automate RPA to automatically process medical records.

Key Results:

• 20 million records processed annually
• 100,000+ hours of manual work eliminated
• Unified data from 200 practice locations

📋

Healthcare 6 min read

Regional Health System Saves 226 Working Days Per Year

A regional healthcare network automated their patient intake and clinical workflows using Power Apps, transforming a 20-minute manual process into a 2-minute automated task.

Key Results:

• 226 working days saved per year
• Task time reduced from 20 min to 2 min
• More time for direct patient care

🛒

Retail 6 min read

Fortune 500 Retailer Standardizes Finance Reporting with Power BI

One of the world's largest retailers transformed their finance organization by standardizing on Power BI, creating a semantic model that processes billions of daily journal entry transactions.

Key Results:

• Billions of records analyzed in real-time
• Centralized data eliminates duplicate efforts
• 10% improvement in inventory turnover

🚴

Retail 5 min read

National Bicycle Brand Transforms Dealer Relationships

A leading US bicycle manufacturer implemented a CRM solution integrated with Power Platform to capture and retain dealer account histories.

Key Results:

• Response time: 2 weeks to hours
• Complete bike service history in one view
• 200+ users across sales and support

🏭

Manufacturing 7 min read

Food Manufacturer Migrates 40+ Automations to Power Platform

A Fortune 500 food manufacturer with $9 billion in annual sales migrated their entire automation infrastructure to Microsoft Power Platform.

Key Results:

• 40+ automations successfully migrated
• Centralized Command Center for visibility
• Broader employee participation in automation

📄

Manufacturing 5 min read

Agricultural Products Company Automates Invoice Processing

A US-based agricultural products manufacturer implemented AI-powered invoice processing using Power Automate and AI Builder.

Key Results:

• 300 hours saved annually
• Production ready in 4 weeks
• High data accuracy with AI extraction

🛡️

Financial Services 8 min read

Insurance Software Leader Deploys AI Copilot Across 12 Products

A leading insurance technology company used Copilot Studio to build a comprehensive AI assistant embedded across all twelve of their insurance software products.

Key Results:

• AI copilot across 12 software products
• 400 developers now handle 95% of AI features
• Inquiries processed in under 30 seconds

💼

Financial Services 6 min read

Global Consulting Firm Automates Payment Processing

A Big Four professional services firm implemented Power Automate with AI Builder and Dataverse to automate customer payment processing.

Key Results:

• Automated payment extraction and processing
• AI-powered document classification
• Streamlined approval workflows

⚖️

Financial Services 5 min read

Legal Services Firm Streamlines Employee Onboarding

A leading legal services company automated their employee onboarding process using Power Automate, Dataverse, and AI Builder.

Key Results:

• Streamlined onboarding across offices
• Automated document processing
• Faster time-to-productivity

♻️

Nonprofit 5 min read

National Recycling Nonprofit Saves $25K Annually

The largest battery recycling program in North America streamlined operations by integrating Dynamics 365 with Power Platform.

Key Results:

• $25,000 saved annually
• Automated invoicing and vendor payments
• New e-bike recycling program launched